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Privacy Policy

Privacy Policy

Neighbourhood Environment Watch (NEW)**

Neighbourhood Environment Watch (NEW) is committed to protecting the privacy and personal information of all individuals who engage with our programmes, platforms, and activities. This Privacy Policy explains how NEW collects, uses, stores, and safeguards personal data in accordance with responsible data-protection principles.

1. Information We Collect

1.1 Personal Information

  • Name

  • Age or date of birth (when required for programme eligibility)

  • Gender (optional)

  • Identification details voluntarily provided

  • Phone number or email only if supplied by the user

  • Location information you voluntarily submit (e.g., neighbourhood, community)

1.2 Activity-Related Information

  • Feedback, reports, or submissions related to environmental concerns

  • Participation records for trainings, community outreach, or volunteer activities

  • Survey responses and research contributions

1.3 Technical Information

  • Device type and browser used to access our platforms

  • Cookies or usage analytics to improve user experience
    (No sensitive data is intentionally collected.)

2. How We Use the Information

Neighbourhood Environment Watch (NEW) uses collected information for:

  • Environmental safety, monitoring, and community reporting

  • Improving programme delivery, outreach, and training

  • Conducting research and impact assessments

  • Enhancing user experience on our platforms

  • Maintaining internal records and documentation

  • Strengthening community engagement and public participation

We do not sell, rent, or trade personal information.

3. Legal Basis for Processing

We process data based on:

  • Consent provided by the user

  • Legitimate interest in promoting environmental safety, community awareness, and programme development

  • Compliance with applicable regulations, when required

4. Data Sharing and Disclosure

Personal information may be shared only when:

  • Required for programme implementation with trusted partners

  • Necessary to respond to environmental or safety concerns

  • Required by law, regulation, or lawful request from authorities

  • Aggregated or anonymised for research or reporting purposes

We do not share identifiable personal information without proper justification.

5. Data Security

NEW implements reasonable technical and organisational measures to protect data from:

  • Unauthorised access

  • Loss or misuse

  • Alteration or accidental destruction

While we strive for strong security, no system is completely guaranteed.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purpose for which it was collected

  • Comply with legal or reporting obligations

  • Maintain historical or programme archives, where appropriate

Data that is no longer needed is securely deleted or anonymised.

7. Your Rights

Depending on applicable law, individuals may have the right to:

  • Access personal information held about them

  • Request correction or updates

  • Request deletion where appropriate

  • Withdraw consent for future data use

  • Request restrictions on certain types of processing

NEW will respond to valid requests in a reasonable time frame.

8. Use of Cookies and Digital Tools

Our digital platforms may use cookies or analytics tools to:

  • Understand usage patterns

  • Improve user experience

  • Enhance platform performance

Users may adjust browser settings to refuse cookies, though some features may not function fully.

9. Third-Party Services

We may use third-party platforms for:

  • Data storage

  • Analytics

  • Event or volunteer management

  • Research or reporting support

These third parties operate under their own privacy standards, but NEW evaluates them for appropriate data-protection practices.

10. Changes to This Privacy Policy

Neighbourhood Environment Watch (NEW) may update this Privacy Policy from time to time to reflect:

  • Legal changes

  • Organisational updates

  • Improvements in how we handle data

Revised versions will be posted when changes occur.

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